Disclosure Acceptance

You must accept the disclosure before you are allowed to continue with the registration process. In order to accept the terms of the disclosure, select “I Agree” and click continue.

Confirm Your Identity

Answer the questions to help us confirm your identity. Questions marked with an asterisk are required. Some questions are not marked with an asterisk, but you may still need to supply an answer.

  • You need to answer all of the required questions, which are marked with an asterisk. Supply your Digital Banking username, member number, and SSN in the corresponding text fields. If you don't know your member number, you may find it at the top of your monthly statement. 
  • Once you have answered the required questions, you will need to answer two of the optional questions.
  • We match your answers against our records to confirm your identity.
  • In some instances, our records may be out of date or incomplete, and we will not be able to confirm your identity. Please contact the support center if you are unable to reset your password online.

Generate Temporary Password

  • The system will send you a temporary password. You must select your preferred method of delivery of the temporary password. You may receive your temporary password via email or text message.
  • Please contact us if you don't want to send your temporary password to any of the available destinations.
  • Select “Continue” to send the temporary password to the selected destination. We recommend waiting around 5 minutes after you receive the temporary password before inputting it.

Sign On

The authentication process requires that you retrieve your temporary password and enter it to log in to online banking.

  • You should receive your temporary password within 5 minutes of choosing your delivery method and selecting “Continue”.
  • If you don't receive your password, select “Resend Password”.
  • Once you receive your password, enter it into the password field and select “Sign On”.

Once you enter the correct temporary password, you'll be asked to enter a new password.

  • The password requirements are outlined at the top of the screen. Your password must be at least 8 characters in length and contain at least one letter, one number, and one of these special characters: @ $ * _ - = . ! ~
  • To prevent typos, you're required to enter your new password twice.
  • Once you enter your password, select “Continue”.
  • You will use your newly chosen password the next time you log in to Digital Banking. This password will work for both our desktop platform as well as our mobile app.